This Refund & Cancellation Policy applies to all paid purchases on TestCrux, including CruxAI Pro subscriptions. By making a payment, you agree to the terms of this policy. Please read it carefully before completing a purchase.
1. Nature of Service
TestCrux is a fully digital service. CruxAI Pro is a non-physical, instantly-activated entitlement (e.g. expanded test limits, expanded AI helper limits, CruxAI Reports) that is delivered electronically and consumed in real time. As such, refunds are subject to the conditions set out below.
2. Free Plan
The TestCrux Free plan is genuinely free. No payment is required and no refund situation arises. You may stop using the Platform at any time.
3. CruxAI Pro Cancellation
CruxAI Pro is sold as a one-time order for a fixed duration (e.g. 1 month, 3 months, 6 months, or 12 months). There is no auto-renewal — your subscription ends automatically at the end of the duration you purchased. There is therefore no separate "cancellation" step required to prevent future charges.
You may stop using CruxAI Pro features at any time. Stopping use does not entitle you to a refund of the unused portion, except as expressly stated in Section 4.
4. When a Refund May Be Issued
We may issue a refund — in whole or in part, at our reasonable discretion — in the following situations:
- Duplicate payment: if you were charged twice for the same CruxAI Pro order due to a technical error on our or our payment processor's side, the duplicate amount will be refunded in full.
- Payment debited but entitlement not activated: if your payment is successfully debited from your bank/wallet but your CruxAI Pro entitlement is not activated within 24 hours and our support team is unable to resolve the activation, you may request a full refund.
- Material non-availability: if a Pro feature you paid for is materially unavailable for an extended period (e.g. longer than 7 consecutive days) due to a fault on our side, we will evaluate a pro-rated refund for the affected period.
- Mistaken purchase within 24 hours: if you raise a request within 24 hours of payment and you have not meaningfully used Pro entitlements during that period (defined as not having generated more than 1 CruxAI Report, started more than 1 Pro-only test, or used more than 10 Pro-only AI helper actions), we may, at our discretion, refund the amount fully.
5. When a Refund Will Not Be Issued
- Change of mind after you have meaningfully used CruxAI Pro entitlements (as defined in Section 4).
- Dissatisfaction with mock test difficulty, AI explanations, or rank predictions — these are inherently subjective.
- Failure of, or delay in, the actual examination conducted by the examination authority, or any change in exam syllabus or schedule by such authority.
- Suspension or termination of your account due to a breach of our Terms & Conditions (e.g. sharing content, automated scraping, fraud).
- Issues caused by your device, internet connection, or any factor outside our reasonable control.
6. How to Request a Refund
To request a refund, email contact@testcrux.com from the same email address registered with your TestCrux account. Please include:
- Your registered name and email/phone number.
- Order ID and Razorpay payment ID (from your receipt email).
- Date and time of payment.
- A brief reason for the refund request.
7. Refund Timeline
Approved refunds are initiated within 5 business days of approval. The amount will be credited back to the same payment method used for the original purchase. Once initiated from our end, your bank or card issuer may take an additional 5–10 business days to credit the amount, depending on their internal processing time. Refunds are processed in Indian Rupees (INR); currency conversion charges, if any, are borne by you.
8. Failed Payments
If a payment fails but your bank shows the amount debited, the amount is usually auto-reversed by your bank within 5–7 business days. If this does not happen, share the transaction reference at contact@testcrux.com and we will work with Razorpay to resolve it.
9. Changes to this Policy
We may update this policy from time to time. The version in effect at the time of your purchase will govern that purchase. The "Last updated" date at the top reflects the latest revision.
10. Contact
For all refund and billing queries, please write to contact@testcrux.com. You may also reach us via our Contact page.